If FTTP is available ( and once it is available it’s the default network ) it’s not always the case that the final installation step is straightforward, as an example, with housing built in the 1960’s through to the end of the 1980’s , underground service was normal ( so no telegraph poles ) but the cables were DIG ( direct in the ground ) this means that it’s possible that although Openreach have equipment near by , it still requires ‘excavation’ from the equipment location to your house wall , this may need footpath closures , notice the council etc and it may be expensive, although that’s not the customers concern.
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
Enter your address here , the survey return may highlight the problem ( if there is one ) , it looks like this , ( this is a modern ducted property, so no complication, yours may differ )
Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Feed with no anticipated issues.
The problem is once an area is FTTP for new customers, they can’t use the old copper network , even as a short term measure until FTTP is provided, obviously your situation may not be as described, if it’s not like this perhaps you can give more details, like the type of house , area , if neighbours have FTTP etc.
