Thanks for this. I complained by telephone numerous times and have entered into detailed discussions with a number of customer services agents. Some have been helpful, some less so. Each time BT have agreed to implement a Distance Selling Regulations Revert. It is now 10 weeks since I raised the original complaint, but still no revert. A couple of weeks ago, following advice from the Communication Ombudsman Service, I was provided with the complaints resolution e-mail. I sent an email to this address, but despite a chaser a few days ago, have received no acknowledgement. My case is very straight forward, and I have suggested a way forward to continue with BT. I think most of the problem stems from the transition to EE Broadband. I just happen to place an order as old offers were closing and new packages were being sold.
Would you be able to help please.
