How can I revert control of my Xbox account back to Microsoft?

[staceyburns]

Great thanks, I've replied

[staceyburns]

I've not heard anything since in reply to my messages. Just checking in that they were received? It's the first time I've PMd someone on here. Thank you

[imjolly]

@staceyburns 

you are in a queue of other customers waiting for mod help and when your PM reaches top of queue mods will be in touch currently 4/5 days

[staceyburns]

Thank you for confirming 

[RobbieMac]

Hi @staceyburns

Thanks for posting back!

I've double checked and we do have your details. We deal with cases in turn as we receive them and we'll get to you as soon as we possibly can 🙂

Thanks,

Robbie

[Rosleft]

I have same promblem please help!

[RobbieMac]

Hi @Rosleft

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having with your Xbox Game Pass.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[cds1970]

Having this same issue. Can I be assisted with this please?

Thanks!

[nicholasjralph]

Same issue - I don't want BT to manage my Xbox Gamepass... please advise on how to revert it back to MS.

@NeilO @RobbieMac @JonC2 @DanielS @PaddyB 

[PaddyB]

Hi @nicholasjralph,

Thank you for posting. The Game Pass should revert to Microsoft within 30 days of the Game Pass expiring or being cancelled. When did the Game Pass expire with BT?

Thanks,

Paddy