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1,172 Views
Message 111 of 125

Re: How can I revert control of my Xbox account back to Microsoft?

Great thanks, I've replied

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1,098 Views
Message 112 of 125

Re: How can I revert control of my Xbox account back to Microsoft?

I've not heard anything since in reply to my messages. Just checking in that they were received? It's the first time I've PMd someone on here. Thank you
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1,094 Views
Message 113 of 125

Re: How can I revert control of my Xbox account back to Microsoft?

@staceyburns 

you are in a queue of other customers waiting for mod help and when your PM reaches top of queue mods will be in touch currently 4/5 days



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1,092 Views
Message 114 of 125

Re: How can I revert control of my Xbox account back to Microsoft?

Thank you for confirming 

1,090 Views
Message 115 of 125

Re: How can I revert control of my Xbox account back to Microsoft?

Hi @staceyburns

Thanks for posting back!

I've double checked and we do have your details. We deal with cases in turn as we receive them and we'll get to you as soon as we possibly can 🙂

Thanks,

Robbie

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Message 116 of 125

Re: How can I revert control of my Xbox account back to Microsoft?

I have same promblem please help!

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846 Views
Message 117 of 125

Re: How can I revert control of my Xbox account back to Microsoft?

Hi @Rosleft

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having with your Xbox Game Pass.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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807 Views
Message 118 of 125

Re: How can I revert control of my Xbox account back to Microsoft?

Having this same issue. Can I be assisted with this please?

Thanks!

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633 Views
Message 119 of 125

Re: How can I revert control of my Xbox account back to Microsoft?

Same issue - I don't want BT to manage my Xbox Gamepass... please advise on how to revert it back to MS.

 

@NeilO @RobbieMac @JonC2 @DanielS @PaddyB 

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622 Views
Message 120 of 125

Re: How can I revert control of my Xbox account back to Microsoft?

Hi @nicholasjralph,

Thank you for posting. The Game Pass should revert to Microsoft within 30 days of the Game Pass expiring or being cancelled. When did the Game Pass expire with BT?

Thanks,

Paddy

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