How do I contact BT without a phone?

[sakoni]

I have profound loss of hearing and find phone calls impossible.

I had written to BT complaining about my broadband charges and specifically told them not to call me as I would not be able to answer and asked them to write to me but despite that they still keep phoning me.

What should I do now?

[gg30340]

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

[NeilO]

@sakoni I'm so sorry you didn't get the help you needed when you wrote in. I'll send you a private message and we'll be happy to assist you.

Thanks

Neil

[ljm]

Hello sakoni, I sympathise  with you greatly, as I too have a hearing impairment and find phonecalls esp to call centres very difficult. I suppose the only thing I can suggest, other than help from this Community or email, would be to may befind a friend or relative who could make a call on your behalf to BT and explain your difficulty with communication other than written. Good luck. 👍

[iniltous]

https://www.bt.com/help/here-for-you