We have been faithful customers for forty years, and today the broadband is broken. I am visually impaired and have a TBI that affects my speech (thank you for the empathy, phone guy /s) so I need that connection to the outside world, even if it is voice to text.
BT informed me the problem was fixed, it is not. They are saying an engineer might be out WITHIN TWO DAYS and I probably won't be charged!? Uh, you already bleed me and my disabled dad for enough and it's a problem with YOUR network. As you won't pick up the phone I'm going to need to know how me and my dad go about terminating our contract so that we can get a plan that's actually affordable.
The bloody cheek. You're lucky I don't bill you for all the data I'm having to buy.
