How do I remove an old Account from MyBT

[richierm257]

How do I remove an old Account from MyBT

I have just returned to BT and set up our MY BT Account. When I view MY BT, it is showing an old account that i closed when we moved providers  a couple of years ago. How do I get this removed?  tried everything Been on the phone to some really nice people from BT, but getting no where. Thanks in advance to the  Community.

[imjolly]

You need help from the forum mods and I have asked them to help you.  They will post here

[richierm257]

Thank you 

[NeilO]

Hi, @richierm257 I've sent you a private message so you can get in touch with your details and we'll be happy to help you get that old account removed.

Thanks

Neil

[richierm257]

Thank you i have replied to you Pm 

Regards

R

[RobbieMac · Accepted solution]

Hi @richierm257

Many thanks for taking the time to chat with me today! 

That's the older account removed for you now 😊

I'll go ahead and close this off today, as agreed.  If you need help or have a question about your services in future, feel free to come back on here as you're more than welcome.

Thanks,

Robbie

[richierm257]

Thank you very much for all your help and on a bank hol, super swift action from you guys brilliant job well done.

Regards

R...