How do I remove an old Account from MyBT

[EastAngliaLad]

I have just returned to BT and set up MYBT account

When I view MY BT, it is showing 2 old account that we closed few years ago 

Can you please advise do I get this removed?

I have on the phone to some really nice people from BT, but they could not  help 

Thanks in advance for all help

[DavidM]

Hi @EastAngliaLad and welcome to our community.

Thanks for posting. Sorry you're having problems getting the old acounts removed. I can help. I'll need a few details so check your inbox for my message and drop me over a reply with the details.

Cheers

David

[EastAngliaLad]

Thank you for the quick response  ,i have now replied to your private message with the requested details 

[DavidM]

Thanks @EastAngliaLad . 

Leave it with us for now.

Cheers

David

[EastAngliaLad · Accepted solution]

Hi David,

Thank you for the help 

the old accounts now all removed 

[RobbieMac]

Thanks for posting back to let us know the old accounts have been removed now @EastAngliaLad 🙂

All the best,

Robbie