How do I remove an old Account from MyBT

[CaerwynW]

I yesterday ordered FTTP broadband (via EE) and have just found that I have a old closed account (elderly uncle's account) linked to my email address and therefore MyBT shows me that I have two accounts. How can I remove the link between the old closed account and my new account opened yesterday so I only have the one account showing?

Many thanks for any assistance.  

[DavidM · Accepted solution]

Hi @CaerwynW and welcome to our community.

Thanks for posting. I can remove the unwanted account for you. I'll need a few details so check your inbox for my message and drop me over a reply with the details.

Cheers

David