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Message 1 of 5

How do I remove an old Bt account from my Bt

How do I remove an old Account from MyBT
 
 

I have just returned to BT and set up our MY BT Account. 

When I view MY BT, it is showing an old account that we closed when we moved house a couple of years ago. 

How do I get this removed?

Been on the phone to some really nice people from BT, but getting no where. 

Thanks in advance Community Friends

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Anonymous
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Message 2 of 5

Re: How do I remove an old Bt account from my Bt

Hi @Conorkyle2k18 

I would try the Live chat option to contact BT as they may be able to review the account further.

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Message 3 of 5

Re: How do I remove an old Bt account from my Bt

Where do I find the live chat 

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Message 4 of 5

Re: How do I remove an old Bt account from my Bt

Hi @Conorkyle2k18 and thanks for posting.

You can contact us a number of ways. Take a look at Contact BT | Call us or chat online | BT Help.

Cheers

David

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Message 5 of 5

Re: How do I remove an old Bt account from my Bt

Thanks
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