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mikeoleary1
Beginner

on ‎15-10-2024 6h33

419 Views
Message 1 of 5

How do we cancel our mothers contract, she had dementia and is going to a care home

How do we cancel the BT contract for our mother who is suffering with Dementia? she has suffered an rapid onset and has been in hospital for over 4 months, we were told she now needs to go into care.
 
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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎15-10-2024 8h51

378 Views
Message 2 of 5

Re: How do we cancel our mothers contract, she had dementia and is going to a care home

Do you have  POA?

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mikeoleary1
Beginner

on ‎15-10-2024 17h23

321 Views
Message 3 of 5

Re: How do we cancel our mothers contract, she had dementia and is going to a care home

Yes we have both finance and health and welfare poa
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Leanne_T
Moderator
Moderator

on ‎15-10-2024 17h46

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Message 4 of 5

Re: How do we cancel our mothers contract, she had dementia and is going to a care home

Hi @mikeoleary1 

I am really sorry to read this and appreciate how difficult this time will be for you. 

If you get in touch with our customer care team, they will help you with the contract that you would like to cancel and go through everything with you. 

Thanks. 

Leanne.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎15-10-2024 20h25

289 Views
Message 5 of 5

Re: How do we cancel our mothers contract, she had dementia and is going to a care home

@mikeoleary1 

See https://www.bt.com/help/account-and-billing/what-power-of-attorney--poa--does-bt-accept-

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