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Message 11 of 11

Re: How to cancel a Bt telephone and broadband contract when someone moves into a care home

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Hi @r56mini,

As @licquorice says, yes. Once the account has been fully stopped, a final bill will be produced 8 days later. This will show the correction to your bill for any future dates that you were charged for. If there is a credit, it will be sent back to the bank account that is associated to the account.

Feel free to get in touch with me if you need help after the bill has been produced.

Thank you
DanielS