Hi @Ampthillian, sorry you've not received your reward yet.
It has been ordered and you will see this order on your online account. Please contact our card services team on 0344 879 1068 or email bt@purecard.com. Open 9am to 6pm, Monday to Friday (excluding public holidays).
The team will find out what's gone wrong and fix this for you.
Cheers
John
Hi @Ampthillian, did you get in touch with the card services team? If so, were they able to sort out your reward?
Cheers
John
