How to remove old account from MyBT

[JohnH1988]

Started a new contract this month and have an old account on my profile from years ago that I can't remove. Is there anyone that can help me remove it please?

[RobbieMac]

Good morning @JohnH1988

Welcome to the BT Community!

Sorry for the older account showing on your BTID.  Give our guides in the helpdesk a call on 0330 1234 150 and they'll get you sorted.  Feel free to post back and let me know how you get on chatting with them 🙂

Thanks,

Robbie