How to stop receiving SMS text messages when new BT Broadband bill released

[webbnc38]

I am managing my father's BT account as part of probate and am receiving monthly SMS text messages telling me the latest bill is ready. How do I stop this please?

[Chris__S]

Hi @webbnc38 To stop any correspondence from us, you'd just need to update your marketing references.

We have a page which explains how to amend your marketing preferences here

Chris S

[webbnc38]

@Chris__S,

There is no link in the text announcing a new bill is available to change preferences. Altering the marketing preferences won't impact this notification about a bill surely?

Nick Webb

[Rach_H]

Apologies for the confusion @webbnc38.

Are you looking to keep the phone active and ust stop these alerts, or are you wanting to cancel the line?

Rach

[webbnc38]

@Rach_H,

My brother and I as executors are occasionally staying in the house so wanting to keep the broadband connected until the house is sold (it is currently on the market).

There is a further complication that I forgot to mention that I am managing the account alongside my own Broadband account.

It is only the text alerts about the monthly bill that I am wanting to cancel but not any other alerts about my own account.

Nick Webb

[Rach_H]

I absolutely understand @webbnc38.

Have you spoken with our team about the current situation, so they have you set up to be able to discuss the account?

Rach

[webbnc38]

@Rach_H,

Yes.

Nick Webb

[Christopher_G]

The Customer Support team have access to the account and will be able to check to see if this is possible, @webbnc38 

I'm not aware of a way to stop bill notifications, but if there is a way, they'll be able to find it.

Chris