I am trying to switch from Sky but BT will not allow it. I should be the account holder.

[keith47424]

I have had enough of Sky and the fact that their broadband and customer service is absolutely intolerable. And I thought why not try BT as they have the so called Hybrid Connect which is something at Sky simply don't do. Well not for me at least. Any way, I go to the BT website to try to arrange switching to BT. yet when I do, all I ever get is following after inputting my details.  

Sorry…

Sorry the BT account number you've entered is not recognised.
To see your personalised broadband offers click here .
For anything else,  

So ok, I have not used BT for a few years but I have an account with them as I moved into my brothers house when he passed away. I told BT and for some reason even though my brother is dead, they still have him as the account holder and me only as the account manager. So I click on the button that says I should be the account holder and I keep getting this following error message. 

Error 500--Internal Server Error

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.5.1 500 Internal Server Error

The server encountered an unexpected condition which prevented it from fulfilling the request.

So is it also BT stating that they also do not want my custom? I feel like it is. Now who else does unbreakable wifi?🤔

[imjolly]

You should just apply as new customer as previous account will have ceased and you only appear to be account manager

[keith47424]

Many thanks for the quick reply. Wasn't sure if I could "set up a new account". So thank you for that.