I’ve already returned my equipment

[rachalmers]

I’ve already returned my equipment but keep getting email saying they are waiting for it.

whats going on?

[Kodikid]

Don't worry the returns department are notoriously inefficient. 

As long as you have proof of postage your good.

[Manatarms84]

If it has been less than 3 weeks I would hold on for now, if its been longer then give them a call with the tracking number (Marked as barcode on the proof of postage) and it will be sorted

[gg30340 · Accepted solution]

If you call BT Billing 0330.1234.150 with your Proof of Posting or your Proof of Receipt they will update your account.

[orozz]

As soon as the tracking said delivered I rang up billing and had the router flagged as returned manually.

I don’t trust any BT procedures.