on 26-06-2025 6h37
I’ve already returned my equipment but keep getting email saying they are waiting for it.
whats going on?
Solved! Go to Solution.
on 26-06-2025 6h57
Don't worry the returns department are notoriously inefficient.
As long as you have proof of postage your good.
on 26-06-2025 7h16
If it has been less than 3 weeks I would hold on for now, if its been longer then give them a call with the tracking number (Marked as barcode on the proof of postage) and it will be sorted
on 26-06-2025 7h44
If you call BT Billing 0330.1234.150 with your Proof of Posting or your Proof of Receipt they will update your account.
27-06-2025 12h34 - edited 27-06-2025 12h35
As soon as the tracking said delivered I rang up billing and had the router flagged as returned manually.I don’t trust any BT procedures.
