I’ve sent both boxes back and I am being charged

[Tyrike]

I was sent bt box that did not work and had problems which I think was no one’s fault but in the end had to be sent back and replaced with a new one. I already had a bt box before which I had  cancelled and also had to be sent back. Due to only having one package to send the boxes back I put both of them in one and sent them off. I’ve only just noticed on my emails that they’re trying to charge me £144 for not sending it back even though they have been sent back

[gg30340 · Accepted solution]

It is presently taking upto four weeks to update accounts after BT have received returned items.

If you have Proof of Postage or Proof of Delivery call BT 0800.800.150 and they will update your account.