Issue trying to manage Broadband Products

[simrae]

I'm not sure where to post this, but over recent weeks I have been unable to go to the Manage Broadband Products (I can manage my other products with no problem).

I now get a message saying:

"Sorry, we can’t get your account details at the moment

We’re trying to fix the problem at the moment. Please come back later."

This has been going on for some weeks, so I think there must be more going on.

Thanks for your help...

[Keith_Beddoe · Accepted solution]

Select the 'message now' option on this link https://www.bt.com/help/contact-bt/account-and-billing/broadband to have a live chat with a billing guide, they'll get you sorted.

[simrae]

Will do. Many thanks...