Issues accessing/viewing account

[carwynf1]

Hi!

I’m having issues viewing and accessing my account online and on the app. Says on the app that it is a glitch on BT end. Is there any of the Mods available that can look at my account and check if there is anything wrong? Thanks, Carwyn

[JohnC2]

Hi @carwynf1, welcome back. 

Were you able to view your bills etc ok on your MyBT last month?
Or have you not been able to access them since your service got activated?

Cheers

John

[carwynf1]

Hi @JohnC2 

Yes I have been able to view my account on myBT and the app last month/week but noticed today that I get the message and cannot access my account online. @DavidM and @DanielS  know about my recent issues with ordering fibre. Hope you can help me with this?

Thanks, Carwyn.

[JohnC2]

Hi @carwynf1, thanks for the update via PM.
The error message said it was temporary so can you check if your still getting the error today?
Have you cleared your cookies and cache and tested again online?

Cheers

John 

[carwynf1]

Hi @JohnC2 

I have checked today and the message is still there. I have also cleared cookies as you said and still cannot view my account, only shows Account 2 next to Account No: on the My BT page 😞

Thanks, Carwyn.

[JohnC2]

Hi @carwynf1, thanks for checking again and trying that. 

I've sent you a Private Message so you can get in touch with the Mod team for help fixing this. 

Cheers

John

[carwynf1]

Hi @DanielS 

I have sent the details again for my account to John but still haven’t had a reply. Is this something that you can help me with please?

Thanks,

Carwyn

[DanielS]

Good morning @carwynf1,

I am sorry that it hasn't been picked up yet. There are still a number of other people ahead of you at the moment. We're busier than usual at the moment but I promise that we will get to you as soon as we can.

Thank you

DanielS