Joining BT - Activation Date

[himonster]

Hi, I'm looking to sign up to Fibre 2 which is part copper/part fibre.

I want to time this with my move date, so am I best to order 14 days before I need it up and running?

Are you able to choose/change the activation date when ordering?

Thanks

[himonster]

Hi, I started ordering BT Fibre as I wanted to know if you could select the activation date. I didn't proceed with the order, but I now have a hard credit check on my credit report.

I received an email afterwards to 'complete your order' which just takes you to the BT website to then place a new order, so will they credit check me a second time when I come to actually order?

How would I get the credit check removed from my report?

Thanks

[Ali_A · Accepted solution]

Hi @himonster 

Welcome to the Community

Great to hear you're looking to take up Broadband with us. 

It would be best to give our Customer sales team a call who will be able to find your pre-order request and complete it. 

They will be able discuss engineer installation dates too. 

Ali 

[imjolly]

Have you checked what is available at your new home. If not then enter your address and post results including all the notes. It may be that you are in a FTTP area

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[himonster]

I can't post results due to unable to copy and paste or add screenshots here

[himonster]

High

Low

High

Low

VDSL

80 73.2 20 19 66.2

Unavailable Ava

Range A (Clean)

VDSL

80

68.2 20 19 60

Unavailable

Ava

Range B (Impacted)

G.fast Range A (Clean)

Unavailable

G.fast Range B (Impacted)

Unavailable

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate (Mbps)

Downstream Range (Mbps)

Availability Date

FTTP Install Process

FTTP on Demand

330

50

Available

Other Offerings

VDSL Multicast

Availability Date

Available

Exchange Product Restrictions

Status

FTTP Priority Exchange

N

WLR Withdrawal

Y

SOADSL Restriction

N

FTTP is not available.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services, the stable line rate will be determined during the first 10 days of service usage.