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Message 1 of 2

Kit return

Help 

I’ve been a loyal customer for over 5 years I’ve recently changed suppliers and I promptly returned my kit within 2 days of receiving the bag , 

I took it to a post office and paid for special delivery as instructed , then didn’t think anymore if it . 

I’ve just received notification of a charge as they have received it back and now it’s been so long (months) I can’t find the receipt !

any help please 🙏

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Message 2 of 2

Re: Kit return

try CS 03301234150 or try the billing team and see if they can help  https://www.bt.com/help/contact-bt/account-and-billing/broadband



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