Why would one touch come into this? We are not swapping from another provider?
Sorry clumsy wording. Partner would just place an order with BT which would take over the connection without you needing to cancel. This should take place on the same day yours ceases hopefully.
If you don't have a landline and are happy with the smart hub2 why not simply join plusnet?
It's £28 for 500mbps with a £130 gift card on the which broadband site
You'll still be getting BT broadband just billed though plusnet
Don't know much about plusnet. What are they like?
I cannot understand 'stop cancellation' advice.
Surely my partner cannot take over if I do not cancel
Yes you should be able to do that. There have been many cases when a partner wanted to take over an existing line/account in their partners name by changing the name but have been told they have to start a new contract in their own name.
Yes your partner can place an order and you should be notified of the change giving you the option to stop it if there has been an error with the order being incorrectly placed which in your case it hasn't.
@conrad as cancellation email has already to come to me, is it not easier to get partner to sign up to new deal?
Probably - your partner could try it now with an activation date being the same as your cancellation date which may work. If it doesn't try the 21st. You may have to attempt it daily from now on to try to get the order accepted but this way could minimise your disruption period as leaving to the 20th could mean a few days wait.
@conrad thanks, just to check this is ok to do in view of being same address?