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Message 1 of 2

Late Payment from 2013

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Hi

I have an entry on my credit report for an unpaid bill of £43 from 2013. I have reference number or details on how to pay this although I cant ever remember taking out a contract with BT. I am happy to pay it as its causing me issues at work which will result in me losing my job.

Can someone contact me to discuss this please?

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Message 2 of 2

Re: Late Payment from 2013

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@rlynch616 

Welcome to this user forum for BT Retail phone and broadband customers.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

The first thing you need to do is raise a dispute with either Equifax, Experian etc, depending on who the debt is with. You can do that at 

  • Online at www.equifax.co.uk/ask
  • Call 0800 014 2955
  • Address – Equifax Ltd
    • Customer Service Centre
    • PO Box 10036
    • Leicester
    • LE3 4FS

or 

  • Online at www.experian.co.uk
  • Call 0344 481 8000
  • Address - Experian Headquarters Talbot House
    • Talbot Street
    • Nottingham
    • N80 1TH

Or

  • Online at www.transunion.co.uk
  • Call 0330 024 7574
  • Address - Consumer Services Team
    • TransUnion
    • PO Box 647
    • Unit 4
    • Hull
    • HU9 9QZ

They'll then liaise with BT for you.

 

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