Late Payment from 2013

[rlynch616]

Hi

I have an entry on my credit report for an unpaid bill of £43 from 2013. I have reference number or details on how to pay this although I cant ever remember taking out a contract with BT. I am happy to pay it as its causing me issues at work which will result in me losing my job.

Can someone contact me to discuss this please?

[Keith_Beddoe · Accepted solution]

@rlynch616 

Welcome to this user forum for BT Retail phone and broadband customers.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

The first thing you need to do is raise a dispute with either Equifax, Experian etc, depending on who the debt is with. You can do that at 

• Online at www.equifax.co.uk/ask
• Call 0800 014 2955
• Address – Equifax Ltd
  • Customer Service Centre
  • PO Box 10036
  • Leicester
  • LE3 4FS

or 

• Online at www.experian.co.uk
• Call 0344 481 8000
• Address - Experian Headquarters Talbot House
  • Talbot Street
  • Nottingham
  • N80 1TH

Or

• Online at www.transunion.co.uk
• Call 0330 024 7574
• Address - Consumer Services Team
  • TransUnion
  • PO Box 647
  • Unit 4
  • Hull
  • HU9 9QZ

They'll then liaise with BT for you.