Line Rental Saver issue

[martins321]

I've had an e-mail advising that my Line Rental Saver ends on the 25th, clicking on the link to renew I get an error message :

Fatal Error

Access Denied

Reason: Client address is not authorised.

I've removed the router address for security.

I have Full Fibre 100 and Digital Voice, I recycled the hub to get a new IP but the error is the same.

Any ideas, or should I just phone up to renew?

[DavidM · Accepted solution]

Hi @martins321 and thanks for posting.

Sorry you're having problems renewing your LRS. Take a look at How to renew your Line Rental Saver | BT Help and if that doesn't help let me know.

Cheers

David