BT APP

[chamber_boy]

Having similar issues here with the BT App and new authentication set up.

I have to login via the App using my ID and password every time and it never keeps me logged in as it used to before.

Who tested this Micky Mouse and Donald Duck..on second thoughts I think they could of done a better job.

It has clearly either rushed in or deliberately released with the idea of using us users to test it for free for them.

Poor form all round and not what you would expect of a major business like BT.

[Geldart]

My mother in law is the account holder of the boranband account (nothing else with BT), however she is 80 years young and BT kept trying to get her to sign up for TV and other stuff so I contacted BT in 2021 to get this stopped and since then I am on the account as as the person to contact and deal with this account. I had my own ID and so did My Mother In Law but when trying to log in teh other day it said nope as you need to change to an email and set up 2 factor now her ID does not work nor does my mine but the on eI was forced to change it to logs in but no infomation is showing. I spent an hour on the line to BT who after getting a manager to speak to me confirmed that the account is all good with the login justthey are haveing an issue and it will be fixed in 24 hours, this was 3 days ago. Its am absolute shower from a company that has changes things just because they can and not because they needed to.

[gg30340]

@Geldart 

OK so just one BT Broadband account in your mother in law's name with only one MyBT for that account.

I take it then that you are on your mother in law's BT Broadband account as an "account manager" 

See link

What's the difference between an Account holder and an Account manager in My BT? | Account & Billing...

As an account manager you have your own BTID in order to access your mother in laws account via her MyBT and this worked OK until BT made the changes to the log on system.

There are certain things you are able to do as shown in the above link but far as I am aware, changing the MyBT account holder's logon name, in this case the email address your mother in law used is not one of them and you should have been stopped by the system from completing that task. In any event if she was already using an email address there was no need to change it.

You should how ever have been able to change your own BTID email address if you wanted but there was no requirement to do that as you were already using an email address.

As you and every one posting on this thread are aware BT are having problems with their change to the logon procedures which I suspect has undoubtedly caused your problems by getting you to change the email addresses.

I have been informed by the moderators that BT are actively working on getting the issues regarding the logon debacle fixed as soon as possible but I was not informed of any expected time scale.

Meanwhile have you tried to logon to your mother in laws account using a web browser instead of the MyBT app? 

[Geldart]

I was not stopped at all changing the user name to another email and yeah it seems that is not an isolated problem, I was more annoyed that it took almost an hour on the line and a complaint raised for the superviser to say that its an issue effecting several people. It seems its effecting alomost everybody. You have got to love not testing new systems to breaking point before you inplement them

[BSF74]

What kinds of upsets me is the lack of acknowledgement from a moderator of the issues we are facing

[Geldart]

Yep the silence from BT is deafening.

[gg30340]

I will ask them to comment but I would not expect much more than what has already been posted.

[conrad]

I've had the same problem with the code not being sent because it was invalid and then it was sent too many times but never received so I left it for over an hour and have now been able to log in with two factor id with no glitches so maybe the system is working now.

[BSF74]

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@conradwrote:

I've had the same problem with the code not being sent because it was invalid and then it was sent too many times but never received so I left it for over an hour and have now been able to log in with two factor id with no glitches so maybe the system is working now.

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App still not working for me , sometimes it’ll accept my email address sometimes it won’t , when it does it can’t find my account 

[barnpiece]

It may let you login with a Passcode after email and password now, but there's something wrong with the two factor settings.

If I try to go to the settings, it asks to login again with email and password,
and then sends another Passcode to mobile. When you enter that, it sends an email
to your address with another Passcode.
Once entered it then asks you to change your mobile number!

I'm not sure that you will be able to turn two factor OFF now,
but the settings are completely messed up.

Richard