BT APP

[Katie_B]

Morning, 

Please could you all try logging back in again this morning and letting me know if this works?

If you continue to experience issues then please get in touch with our technical support team who can investigate further. 

Katie

[gg30340]

The MyBT app seems to work however the BTMail app is not. When tapping on the Login to BT Email button it just responds with ""Sorry ! Please try again later"

EDIT: Deleted and re-installed the BTMail app and it appears to now work.

[Katie_B]

Hi @gg30340. 

Let me flag this and see if I can get anymore information. 

Has this just occurred?

Katie 🙂

[gg30340]

@Katie_B 

See my edit above.

I reinstalled it and it seems to work.

[Katie_B]

Perfect thanks for letting me know @gg30340. 

Katie

[Shelley224]

I’ve just tried again and it’s still the same. I can get in but the screen is just hanging and account number is still showing as ‘inactive’

i am logging via the BT website on both my phone and my laptop. 

When I click on my products etc it says: Sorry, we can’t get your account details at the moment, we are trying to fix the problem, please try later. Been like this since Wednesday when I was asked to change my user name to an email address. I was also asked to set up 2 factor authentication 

I have spoken to Tech Support on several occasions but they don’t seem that helpful.

I have tried uninstalling and reinstalling the app but it’s not working on my phone. I am locked out due to requesting a verification code too many times 

[Trixxiehobbit]

Having the same issue on the web pages. The app has never worked for me,  always needing an activation code. 

 

[Katie_B]

Thanks for getting back to me @Shelley224 and @Trixxiehobbit. 

The team have confirmed customers will need to call to speak with our technical care team who are aware of the next steps to take. 

Please keep us updated here on the community following your call. 

Katie

[Geldart]

Nope nothing is working for me BT needs to sort this out now as its been 4 days and I am not spending anymore of my time trying to navigate to a human on that god awful telephone system. I can’t wait till August is here so I can leave this absolutely rubbish company and find on that actually cares about its customers not just the new ones.

[Trixxiehobbit]

can you just tell us what do do? why play games on the phone?