My BT Problems

[gg30340]

@licquorice 

Your BT ID username has to be an email address that you have access to and it has been that way for many years.

It does not or at least did not have to be a BT email address although no doubt most people used their main BT email account username and password.

When this was mandated it was remarked upon that it was not a great idea from a security point of view.

It went ahead any way and as you may recall it caused many issues until it was fixed.

BT  have now appeared to have broken it again which is par for the course with BT.

[licquorice]

Indeed so. The whole BTID /MyBT and BT email linkage has been a dog's breakfast right from the start.

[zulu17]

I believe that existing non email BTIDs were still permitted until 15/16th April when 

if your BT ID wasn't an email address before, it'll be forced to convert now. 

For what its worth based upon my own experience I can see inconsistency in how account numbers are being used.

[chriso57]

Mine has always been an email address but didn't let me access it until last Friday.  The bill I was trying to view has still got the add-on fee but they have changed the name of it and produced the bill so it is a fait accompli.

Given that I was on chat in the week whilst they were "delinking" and "relinking " the account but could not resolve the billing query but did tried to sell me a mobile phone, I am departing within the next 1-2 months. I have a project to finish with the email address in large organisations I am working with but I have migrated the rest.  I used a fibre supplier in lockdown for the speed having two operational hubs running then went back to my longstanding copper cable BT.  BT will now install fibre if I request it but the way of doing business as opposed to when we first became one in 1979 is very different so for me they are a changed company and it won't make too much difference to them... they have taken the extra quids.