My BT Problems

[gg30340]

@licquorice 

Your BT ID username has to be an email address that you have access to and it has been that way for many years.

It does not or at least did not have to be a BT email address although no doubt most people used their main BT email account username and password.

When this was mandated it was remarked upon that it was not a great idea from a security point of view.

It went ahead any way and as you may recall it caused many issues until it was fixed.

BT  have now appeared to have broken it again which is par for the course with BT.

[licquorice]

Indeed so. The whole BTID /MyBT and BT email linkage has been a dog's breakfast right from the start.

[zulu17]

I believe that existing non email BTIDs were still permitted until 15/16th April when 

if your BT ID wasn't an email address before, it'll be forced to convert now. 

For what its worth based upon my own experience I can see inconsistency in how account numbers are being used.

[chriso57]

Mine has always been an email address but didn't let me access it until last Friday.  The bill I was trying to view has still got the add-on fee but they have changed the name of it and produced the bill so it is a fait accompli.

Given that I was on chat in the week whilst they were "delinking" and "relinking " the account but could not resolve the billing query but did tried to sell me a mobile phone, I am departing within the next 1-2 months. I have a project to finish with the email address in large organisations I am working with but I have migrated the rest.  I used a fibre supplier in lockdown for the speed having two operational hubs running then went back to my longstanding copper cable BT.  BT will now install fibre if I request it but the way of doing business as opposed to when we first became one in 1979 is very different so for me they are a changed company and it won't make too much difference to them... they have taken the extra quids.

[BSF74]

Has anyone managed to get this sorted?

my next bill is due to be generated on Sunday and I won’t be able to view it

[Shelley224]

@BSF74 I still can’t get into my own MY BT account. I’ve tried so many times and I just keep getting access denied.

I am fed up of trying to get through to BT online and phone, I have wasted too much time on it with no satisfactory outcome that I have given up trying.

I will now come away from BT as we don’t use the landline. I have put it into Do not Disturb mode to stop the spam calls. At the start of this problem all I wanted to do was to go into my account to block spam calls on call protect!!!

[Kimberlin]

@Shelley224  I actually cannot believe it's taking BT so long to sort this out. It's like the 2FA thing, is it mandatory? or is it optional? Apparently, it's mandatory, but weeks after implementing it, BT still have not updated their web page, I've just looked at it again (at time of posting) and 2FA is still optional according to BT's blurb.

It's hardly surprising you've had enough. On the plus side, if you're now on the 30 day rolling billing and if you do actually switch, there's some great deals available if you don't need or use the landline anymore. One Touch Switching is easy to do online, no talking to your ISP or the one you're joining.

Oh, and BT Email, if you have it, you can go basic at no cost or Premium at an eyewatering  £90 a year.

[cedge]

Still not working for me and still no communication from BT that this is even an issue affecting a large amount of people.

[Kimberlin]

@cedge  Nothing posted on this forum is going to speed things along. BT will/are just doing their own thing in their own time on their own budget. If this forum had any sway whatsoever in feeding information up the food chain about customer frustration and the hundreds of posts and countless threads created, the problem would have been sorted out weeks ago. As much as it feels great to vent frustration, there's actually little point.

[Leanne_T]

Hi @cedge 

I've sent you a private message to get some extra details. 

Speak soon. 

Leanne.