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Message 1 of 7

March 2023 £100 reward card

Hello Team 

 

I signed up directly on the BT websites for the £31.99 broadband offer with the £100 BT reward card back in March. 

 

I have not received anything in relation to the £100 gift card. 

I have been billed as normal and I am receiving all emails from BT but nothing in relation to registering for the reward card. I have contacted BT several time who advise they cannot help I need to email purecard@bt.com. I have have emailed them twice and still no response. 

 

Does anyone know what steps I need to take to receive an update on this or do I just need to accept it was a scam on BT part and they are never sending the reward card?

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Message 2 of 7

Re: March 2023 £100 reward card

I should also add I have been told to check my welcome email there is no mention of a reward card on this. 

 

I have a screenshot of the the offer from when I signed up so find it odd that there is no mention of this in my welcome email or in my first bill email. 

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Message 3 of 7

Re: March 2023 £100 reward card

Hi @StarDust25 and welcome to our community.

Sorry you're having problems claiming your reward. I can help. I'll need some information so please check your inbox for my message and drop me over a reply.

Cheers

David

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Message 4 of 7

Re: March 2023 £100 reward card

Hi StarDust25, thanks for speaking with me earlier. As discussed please reply back with the screen shots and I'll be happy to look into this further for you.

Cheers

John

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Message 5 of 7

Re: March 2023 £100 reward card

1000015142.jpg

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Message 6 of 7

Re: March 2023 £100 reward card

@JohnC2  Hi John as discussed please find my screenshot of the offer when I signed up on the 6th march 2023 

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Message 7 of 7

Re: March 2023 £100 reward card

Hi @StarDust25, thanks for that and I'll go back to the promotions team and keep you updated.

Cheers

John

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