Microsoft Xbox Game Pass unlink account from BT

[tightmeldrew]

Hi @Alex_H  @Ali_A 

Please help me! I've got exactly the same issue and no one at BT seems to have any idea what this is.  I've wasted so much time and am getting desperate.

I was told a form was sent off a week ago but nothing has changed. 

I hope you see this message

Thanks,

Si

[Katie_B]

Hi @tightmeldrew. 

Welcome to the community. 

You have done the right thing by contacting our customer care team who can raise the webform for this to removed. 

Did the team provide you with a timescale?

If you have passed this OR need an urgent update I would recommend giving us another call. 

Katie

[tightmeldrew]

Hi @Katie_B ,

They said it would be done by this Wednesday gone. I haven’t long gotten off a call which was 40 mins of  reexplaining the situation for them to say they can’t help and contact Microsoft. It seem very hit and miss if anyone even knows about this form.
The form was sent last week to a team at BT no one seems to be able to contact.

I was advised to contact xbox ( which I have previously done ) despite me saying xbox can't help.

All very disheartening 

[Katie_B]

Thanks so much for the update @tightmeldrew. 

I'm sorry to hear you have had to explain again. 

I have popped you over a private message to see if we can get this looked into. 

Speak soon, 

Katie

[tightmeldrew]

Just a quick message to say thanks to @Katie_B and the person/team that they contacted. 

My account is now back under my control.

Thanks again,

Si

[Katie_B]

Thanks so much for coming back and letting us know @tightmeldrew. 

It's great to hear this is now resolved. 

Have a lovely day, 

Katie

[daveaka]

HI @Katie_B , hope you can help. I've got the same issue as @tightmeldrew . My gamepass account is also managed by BT/EE, the subscription expired today and I'm unable to renew. I contacted MS and they advised I contact BT. I'm no longer a BT customer, I can log into my account & I've got an inactive account number if that's any use.

[Katie_B]

Hello @daveaka. 

Thanks for coming here. 

Have you tried contacting our customer care team by using the messaging option?

Katie

[daveaka]

Hi, thanks for replying, I haven't contacted custom care yet.  I was searching online for anyone with a similar problem & I found this thread. I'll contact them now and update

[Katie_B]

Please try customer service first who have account access and should be able to raise this with the relevant team @daveaka. 

Katie