Missing Return Kit

[bowlburnett]

I returned my kit to BT on 18/11/23. I have tracked the kit with Royal Mail and it was delivered 23/11/23.

However I have received a final reminder today about returning my kit with BT saying they haven’t received it.

Does anybody know how this can be solved? I am getting nowhere when calling.

[allanraymond]

If you have a quick check through postings on this forum you should find this is a regular occurence.

BT apparently take 3 to 4 weeks to log return of kit on their system.

[gg30340]

If you have your tracking details the the item has been delivered call BT 0330.1234.150 and they will up date your account.