I returned my kit to BT on 18/11/23. I have tracked the kit with Royal Mail and it was delivered 23/11/23.
However I have received a final reminder today about returning my kit with BT saying they haven’t received it.
Does anybody know how this can be solved? I am getting nowhere when calling.
If you have a quick check through postings on this forum you should find this is a regular occurence.
BT apparently take 3 to 4 weeks to log return of kit on their system.
If you have your tracking details the the item has been delivered call BT 0330.1234.150 and they will up date your account.