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Rimazsharief
Beginner

on ‎09-05-2023 12h11

761 Views
Message 1 of 2

Moving Out

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Hello, 

I have moved out of my apartment, and would like to ask is it possible to pause the payments/account until I move into a new home? As I am not using the broadband currently and money is being withdrawn, but would like to resume the service (wifi) once I moved into a new house. 

Thank you in advance.

 

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licquorice
Distinguished Sage
Distinguished Sage

on ‎09-05-2023 12h22

748 Views
Message 2 of 2

Re: Moving Out

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This is just a customer to customer self help forum, your post doesn't go to BT.

You need to speak to customer services and discuss your options but I suspect the answer will be that you need to cease your contract at your present address and start a new one at the new address. As you don't currently have a new address, you can't use the home move feature.


0330 1234 150

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