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prox78
Beginner

on ‎18-06-2023 18h38

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Message 1 of 2

Multiple Account Numbers

I have multiple account numbers linked to my email adress. When i try to login to my BT i'm recognised agaisnt an old closed account rather than my current broadband account. I cant manage my account because whenever I try to login im not recognised correctly? How can i resiolve this? 

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JohnC2
Moderator-Retired

on ‎19-06-2023 8h44

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Message 2 of 2

Re: Multiple Account Numbers

Hi @prox78, welcome to the forum and thanks for posting. 

Sorry that you've got this issue. You can set up the BTID for for current account with an email address you've not used before. Alternatively we can help fix the existing BTID for you. 

I've sent you a Private Message so you can get in touch with the Mod team for help with this.

Cheers

John

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