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Message 1 of 2

Account Numbers New and Old

I have multiple account numbers ( new and old) linked to my email address.

When I try to log in to my BT I'm recognised against an old closed account rather than my current broadband account. I can't manage my account because I'm not identified correctly whenever I try to log in. And when I go onto billing it always says there's an issue.  Does anyone know how to resolve this How can I fix this? 

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Message 2 of 2

Re: Account Numbers New and Old

Hi @NannyNicky74, thanks for your post and sorry you can't manage your account online due to the old accounts linked to your BTID.

I've sent you a Private Message so you can get in touch for the Mod team for help with this.

Cheers

John

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