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MC_76
Beginner

on ‎04-09-2024 9h49

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Message 1 of 2

Multiple Accounts

Hi, I have recently ordered BT Broadband. When I log in on the MY BT app and the website it shows that I have 3 accounts linked to my BTID (presumably from previous products i've had with BT.) I just need the 1 account with my new order on. Is there a way of deleting the 2 old accounts so that only the one with my new order remains?

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imjolly
Distinguished Sage
Distinguished Sage

on ‎04-09-2024 9h51

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Message 2 of 2

Re: Multiple Accounts

contact billing team using message us and they should be able to help    https://www.bt.com/help/contact-bt/account-and-billing/broadband



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