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pixlrik
Beginner

‎28-03-2023 14h17 - edited ‎28-03-2023 14h41

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Message 1 of 2

Multiple 'Your Bill Is Ready' Emails - How To Delete BT Accounts / BT IDs ?!

I keep getting multiple emails from BT every month about my bill, only one of them is for my BT ID which is expected and wanted, the others are for these weird all number BT IDs that I can't identify and have no idea why they are linked to my account. I also apparently have multiple accounts (again, no idea why).

I contacted BT by phone (03301234150) but that just got me nowhere, I have spent hours speaking to people who have no idea what is happening nor offering any help. I've been promised callbacks and haven't heard anything for many months. I really want to get this sorted today. Can someone please help me with this? Thanks.

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RobbieMac
Moderator-Retired

on ‎28-03-2023 14h48

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Message 2 of 2

Re: Multiple 'Your Bill Is Ready' Emails - How To Delete BT Accounts / BT IDs ?!

Hi @pixlrik

Thanks for your post and welcome back!

I am sorry for the problems you're having with your BTID.  I appreciate the amount of time you've spent on the phone with our helpdesk to try and get this resolved.

You can get in touch with us and we will sort it for you.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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