Multiple accounts attached to email

[Harryraustin]

Hello,

My email address appears to be linked to two BTIDs and whenever I try to login it logs in with my old ID and I can’t access my actual current account and view any of my bills on my new ID. Could I have some help in removing the old ID and gaining access to my current ID. Thanks, Harry

[RobbieMac]

Hi @Harryraustin

Thank you for your post and welcome to the BT Community!

I am sorry for the problems you're having with your BTID.  Reach out to our guides in the helpdesk on 0330 1234 150 and they'll get you sorted out.  Feel free to post back and let me know how you get on chatting with them 🙂

Thanks,

Robbie