Hi, this seems to be a common problem as I’ve seen a few people with the same issue.
is there a simple solution to this?
Hi @DanH1
Welcome and thanks for your post!
I am sorry for the multiple accounts showing when you log into your BTID. My colleagues in the helpdesk will be able to help you with this. You can reach them on 0330 1234 150. This would be the quickest way to get this sorted.
Feel free to post back and let me know how you get on chatting with them 🙂
Thanks,
Robbie