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LauraS918
Beginner

on ‎28-12-2023 11h39

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Message 1 of 3

Multiple accounts one ID

Hi I have recently rejoined BT and my account is defaulting to an old closed account and I can’t view the new account, to manage the product's or view bills . I don’t have another email address to use to create a new BT ID, how do I fix this ? 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎28-12-2023 11h41

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Message 2 of 3

Re: Multiple accounts one ID

you can try CS 03301234150 or the billing team who should be able to help

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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DavidM
Moderator
Moderator

on ‎28-12-2023 16h25

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Message 3 of 3

Re: Multiple accounts one ID

Hi @LauraS918 and welcome to our community.

Thanks for posting about your BTID. Our customer servcice guys should be able to help on the number posted by @imjolly . If you have any problems pop back and we'll be happy to help.

Cheers

David

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