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Message 1 of 7

My BT Content Partner Section is missing

Hello,

Recently i have bought a BT package and said that i could claim 6 months free game pass but i cannot see the content partner section to add it.

Thanks,

Tom

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Message 2 of 7

Re: My BT Content Partner Section is missing

@melrose123 

do you have more than 1 BT account as this can cause problems

are you out of the 14 day cooling off after activation?

have you paid your first bill?

you need to use pc/laptop to access not an app

there are numerous posts like yours found with search



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Message 3 of 7

Re: My BT Content Partner Section is missing

I have passed the 14 day cooling off period.

I don't think I have another BT account, I have had another BT account at a different address, how do I check this?

I paid my first bill on the 2nd of janurary.

I am using my PC.

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Message 4 of 7

Re: My BT Content Partner Section is missing

if you go to MYBT do you see 2 account numbers?

as you have only just paid first bill may take system few days to update your records



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Message 5 of 7

Re: My BT Content Partner Section is missing

I've just seen that I haven't activated my BT account and may take 48 hours for bills and usage to appear, I'm guessing this could have been the problem.

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Message 6 of 7

Re: My BT Content Partner Section is missing

Yes i have seen I have two account numbers.

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Message 7 of 7

Re: My BT Content Partner Section is missing

then try CS 03301234150 or billing to get old account removed   https://www.bt.com/help/contact-bt/account-and-billing/broadband



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