My BT Content Partner Section is missing

[melrose123]

Hello,

Recently i have bought a BT package and said that i could claim 6 months free game pass but i cannot see the content partner section to add it.

Thanks,

Tom

[imjolly]

@melrose123 

do you have more than 1 BT account as this can cause problems

are you out of the 14 day cooling off after activation?

have you paid your first bill?

you need to use pc/laptop to access not an app

there are numerous posts like yours found with search

[melrose123]

I have passed the 14 day cooling off period.

I don't think I have another BT account, I have had another BT account at a different address, how do I check this?

I paid my first bill on the 2nd of janurary.

I am using my PC.

[imjolly]

if you go to MYBT do you see 2 account numbers?

as you have only just paid first bill may take system few days to update your records

[melrose123]

I've just seen that I haven't activated my BT account and may take 48 hours for bills and usage to appear, I'm guessing this could have been the problem.

[melrose123]

Yes i have seen I have two account numbers.

[imjolly]

then try CS 03301234150 or billing to get old account removed   https://www.bt.com/help/contact-bt/account-and-billing/broadband