My BT error.

[EJB]

I open the My BT opening page and select 'My BT'.

I log in and it opens.

My account page says............

'Sorry, we can’t get your account details at the moment'

'Account No: inactive.'

This has persisted for a few weeks....My account is paid as and when BT take the money each month.

All the other links work OK!

[Linzi_H]

Hi @EJB 

I've sent over a Private Message to take a few more details. 

Linzi 

[EJB]

Sorry, we can’t get your account details at the moment

We’re trying to fix the problem at the moment. Please come back later.

Account 'Invalid'

[Mod edit: removed personal details]

[Linzi_H]

Hi @EJB 

I've edited your post as it contained some personal information. 

Please head to your Private Messages when you get the chance and respond to me there.

Linzi