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laurencemarr
Aspiring Contributor
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Message 1 of 6

My BT showing old and new account

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Hi,

I've recently had FTTP Broadband activated and it's working fine, however when I log into 'My BT' it's showing my new account AND an old account I had several years ago and it's this account that shows under 'Your products' not my new account for example.

Can you delete the old account and associate My BT with my current active account please?

thanks,

Laurence

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: My BT showing old and new account

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This is a BT residential customer to customer forum. Your post does not go to BT. 

If you call BT Customer Services on 0800.800.150 they should be able to help.

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laurencemarr
Aspiring Contributor
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Message 3 of 6

Re: My BT showing old and new account

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Apologies I thought this was something a mod could sort as it's the same issue as others were having here https://community.bt.com/t5/Bills-Packages/My-BT-showing-wrong-account-number/td-p/2216256

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gg30340
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Message 4 of 6

Re: My BT showing old and new account

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It is something a moderator could sort but generally the moderators only become involved if other ways of sorting problems have been tried first.

They also work on a strict first come first served basis and your problem could be dealt with by customer services when you phone where as if the moderator become involved your problem would be placed into their queue which will take at least a few days to reach the top of the work stack.  

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laurencemarr
Aspiring Contributor
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Message 5 of 6

Re: My BT showing old and new account

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Thanks very much for your help 🙂

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laurencemarr
Aspiring Contributor
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Message 6 of 6

Re: My BT showing old and new account

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The BT Twitter team are helping me with this issue now 👍

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