@headers2wrote:
Hello, I am raising this complaint as I think my father Cecil Gordon Headland aged 94 is getting a rough deal.
This is a customer to customer forum, to raise a complaint you would need to use the official way, you can see how at www.bt.com/complaints
@headers2wrote:
For several years now he has been on a weekend plan which he doesn't require at all and he makes very few calls at all.
Weekend calls was typically given free of charge, although it's an old legacy plan and no longer sold, BT don't offer any free calling plans now.
@headers2wrote:
There are also various 'add ons' with this plan which have never been activated.
At some stage they would of been asked for, addons can be removed anytime with 30 days notice.
@headers2wrote:
My mother in law is on a basic plan and pays less than a half he does per quarter. So I rang your sales dept. to change to the basic plan. I was told it no longer exists and my father was on the cheapest tariff.
Clearly not, if someone else is getting the same service at a cheaper rate!
How can two customers with the same single land line pay different charges for the same thing? Could you please explain the reason behind this?
Sounds like BT Basic, the advisor is correct and it's no longer sold, existing customers can retain it but it's a lagacy product replaced with Home Essentials
@headers2wrote:
Notwithstanding, my father has been out of service for the last week and apparently wont be back in service until 11th February 2022.
This is 2022 how come a phone can be disconnected this length of time?
Does the Help team know about your fathers alarm pendant ? he might qualify for a welfare case on the fault if he meets the criteria, call 0800 800 150 and ask about escalating the fault as a welfare case
Moving forward there are options, if your father has no broadband, BT are 1 of 2 providers that offer a discount for no broadband access, this reduces the line rental to around £11.45 per month plus a calling plan on top depending on his needs.
If he doesn't have broadband there is a landline only package that might be worth looking at, it's called Home Phone Saver which is £21.99 per month (standard line rental is £20.20) and includes unlimited minutes and a lot of extras, it also comes with a price freeze guarantee
Another option I linked about is Home Essentials and is a low cost package for customers on qualifying benefits.
@headers2wrote:
We need to support our elderly generation not cut them off and charge them double.
BT offer a range of support to customers who need a bit of extra help, not just age related but any impairments like mobilty or hearing, have a look at Here For You
