MyBT

[Gb221]

MyBT lands me on webmail every time, I can’t access anything else and I need to have a look at my services. What do I do?

[licquorice]

Try clearing your browser's cookies and cache.

[Gb221]

Thank you. How do I do that on iPad though? Sorry for being dense here.

[Carlusha]

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@Gb221wrote:

Thank you. How do I do that on iPad though? Sorry for being dense here.

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Try this!

Apple support - Clearing cache on your iPad  

[DavidM]

Hi @Gb221 and welcome to our community.

@Carlusha and @licquorice  advice is good. Can you please try clearing the cookies and cache and let us know if it helps.

Cheers

David

[Gb221]

I’ve cleared the cache and it still doesn’t allow me to access my account, just my webmail. So frustrating!

[VeteranISPUser]

Hi @Gb221   Do you have the link or url that you are using? Is it https://my.bt.com/s/apps/appsmybt/#/home