MyBT

[eadpp01]

When trying to log on to MyBT to view my bills I enter my BT id and password but it then just loads the generic BT page

I have tried changing password with no change 

I am using the edge browser

Any help?

[imjolly]

can you login using app on your phone?

try different browser?

[eadpp01]

Thanks for your reply

I've now tried on chrome and firefox with the same result

Also is the same on my phone using the BT app

[orozz]

Yes, mine goes round in circles too.

[Bluemoon1]

Same here log in. Go to another page have login in again next page log in again.. Set up finger print log in next time I log in it's just same log in per page.. 

[conrad]

I have this problem as well but when it goes to the BT page I click on view personalised offer where I have to log in again which shows the offers but I can then access MyBT using the drop down menus.
I am using a bookmark for the initial log in.

There is obviously some fault in the system which needs to be rectified.

[conrad]

I have changed my bookmark to my.bt.com/s/apps/appsmybt/#/home   put https// at the start.  This only needs a single log in to work at the moment.